Terms of Service

1. Acceptance of Terms

By engaging Onyx Array LLC ("Company," "we," "us," "our") for services, purchasing a digital product, or subscribing to a software product, you ("Client" or "Customer") agree to be bound by these Terms of Service. These Terms apply to all commercial relationships with Onyx Array LLC unless a separate written agreement has been executed between the parties. If you do not agree to these Terms, do not engage our services or make a purchase.

2. About Onyx Array

Onyx Array LLC is a business registered in the State of New Mexico, United States. We operate across three business lines: done-for-you automation consulting services for service businesses; digital products including templates, dashboards, and guides; and software-as-a-service (SaaS) products. These Terms cover all three.

3. General Terms

Eligibility. You must be at least 18 years of age and have the authority to enter into a binding agreement on behalf of yourself or the business you represent.

Accuracy of Information. You agree to provide accurate, current, and complete information when engaging our services or making a purchase, and to keep that information up to date.

Prohibited Use. You may not use any Onyx Array product or service to engage in unlawful activity, to transmit harmful or deceptive content, to violate the rights of any third party, or in any manner inconsistent with these Terms.

4. Service Terms (Automation Consulting)

Description. Our consulting services include the design, build, and ongoing management of automated lead-to-call conversion systems. The specific scope of each engagement is agreed upon in writing prior to commencement.

Setup Fee. A one-time setup fee of $1,500 applies to the design and build of your system. Flexible payment options are available and confirmed in writing at the start of the engagement. Work commences upon receipt of the agreed initial payment.

Monthly Management. Ongoing management is billed at $400 per month. The first month is included at no charge with every completed setup. Subsequent monthly fees are invoiced at the start of each billing period and are due upon receipt.

Client Responsibilities. You agree to provide timely access to required tools and accounts, supply accurate business information, respond to requests within five business days, and ensure your use of the system complies with all applicable laws including those governing automated electronic communications.

No Guarantee of Results. We build systems using industry best practices and genuine expertise. We do not guarantee a specific number of booked calls, a defined revenue increase, or any other measurable outcome. Results depend on factors outside our control including lead quality, offer strength, and market conditions.

Late Payments. Invoices unpaid after 14 days may result in suspension of services. Invoices unpaid after 30 days may result in termination of the engagement. Outstanding fees remain due regardless of termination status.

5. Digital Product Terms

Description. Digital products include Notion templates, Excel and spreadsheet dashboards, written guides, and similar downloadable or instantly accessible resources sold through our website or affiliated storefronts.

Delivery. Digital products are delivered electronically upon confirmation of payment, either via download link, email, or access to a hosted resource. Delivery is considered complete when the link or access is made available to you.

License. Upon purchase, you are granted a non-exclusive, non-transferable license to use the product for your own personal or internal business purposes. You may not resell, redistribute, sublicense, or publicly share the product files in their original or modified form. You may not present the work as your own for commercial sale to others.

No Warranties. Digital products are sold as-is. We do not warrant that any template, dashboard, or guide will produce specific business outcomes. Compatibility with third-party tools (e.g., specific versions of Notion or Excel) is described on the product page but is not guaranteed indefinitely as those platforms evolve.

Refunds. Please refer to our Refund Policy for details on digital product refunds.

6. SaaS Terms

Description. SaaS products are software tools hosted and maintained by Onyx Array LLC and made accessible to subscribers via the internet on a recurring subscription basis.

Accounts. You are responsible for maintaining the security of your account credentials. You agree not to share your account with others outside your organisation and to notify us immediately of any unauthorised access.

Billing. SaaS subscriptions are billed on the cycle selected at signup (monthly or annual). Subscriptions automatically renew unless cancelled before the next billing date. We will provide reasonable notice before any price changes take effect.

Feature Availability. We reserve the right to modify, add, or remove features of any SaaS product at any time. We will make reasonable efforts to notify users of material changes in advance. Feature modifications do not entitle subscribers to a refund unless they constitute a fundamental change to the core functionality described at the time of purchase.

Uptime. We make reasonable efforts to maintain availability of our SaaS products. We do not guarantee a specific uptime percentage or service level. Planned maintenance will be communicated in advance where possible. We are not liable for losses resulting from service interruptions.

Acceptable Use. You may not use our SaaS products to store or transmit unlawful content, to attempt to gain unauthorised access to any system, or in any way that places unreasonable load on our infrastructure.

Account Termination and Data. You may cancel your subscription at any time. Upon cancellation, your account will remain active through the end of the paid period. Following expiration, we will retain your data for 30 days, after which it may be deleted. You are responsible for exporting any data you wish to retain before your account expires. We reserve the right to suspend or terminate accounts that violate these Terms without prior notice.

Refunds. Please refer to our Refund Policy for details on SaaS subscription refunds.

7. Intellectual Property

All content, software, templates, workflows, designs, and materials created by or belonging to Onyx Array LLC remain our intellectual property unless explicitly transferred in writing. Purchases and subscriptions grant you a license to use our products and services as described in these Terms; they do not transfer ownership.

For consulting engagements: all system configurations, workflows, and automation sequences built on your behalf become your property upon receipt of full payment of all outstanding fees. Onyx Array LLC retains the right to describe the nature of work performed, without disclosing confidential business details, for portfolio and marketing purposes.

You retain ownership of all data, content, and materials you provide to us or that are generated within your accounts and systems.

8. Confidentiality

Both parties agree to keep confidential any non-public information disclosed during the course of any engagement or business relationship. This obligation does not apply to information that becomes publicly available through no breach of this agreement, or that a party is required to disclose by law. This obligation survives the termination of any engagement or subscription.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Onyx Array LLC's total liability for any claim arising out of or related to these Terms shall not exceed: (a) for consulting services, the total fees paid in the three calendar months preceding the claim; (b) for digital products, the purchase price of the product in question; (c) for SaaS subscriptions, the total subscription fees paid in the three months preceding the claim.

We are not liable for indirect, incidental, special, or consequential damages including lost profits, lost revenue, data loss, or lost business opportunities, even if we have been advised of the possibility of such damages.

10. Termination

For consulting engagements, either party may terminate with 30 days written notice. The Client remains responsible for all fees incurred up to the termination date. For SaaS subscriptions, cancellation takes effect at the end of the current billing period. We reserve the right to terminate any account or engagement immediately for material breach of these Terms or non-payment.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New Mexico, United States, without regard to conflict of law principles. Any disputes that cannot be resolved through direct communication will be subject to the exclusive jurisdiction of the courts located in New Mexico.

12. Changes to These Terms

We may update these Terms from time to time. We will notify active clients and subscribers of material changes via email. Continued use of our services or products following notice of changes constitutes acceptance of the updated Terms. The "Last Updated" date at the top of this page reflects the most recent revision.

13. Contact

For questions regarding these Terms, please contact us at:

Onyx Array LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
support@onyxarray.com